Shipping policy

Shipping Policy

At PawPrime, every order is packed with care and shipped from our partner warehouses straight to your door. Here's exactly what to expect.

Order processing

Orders are processed within 1–2 business days of purchase. You'll get a confirmation email with tracking as soon as your order ships.

Delivery time

Estimated delivery is 5–10 business days within the United States after processing. Delivery windows are estimates and can vary with carrier volume, weather, and holidays.

Shipping rates

Shipping is calculated at checkout, and we offer FREE shipping on every order over $75.

Tracking

Once your order ships you'll receive a tracking number by email, and you can check status anytime on our Track Order page.

Where we ship

We currently ship within the United States.

Delays or issues

If your order hasn't arrived within 15 business days, email us at support@paw-prime.com and we'll make it right — that's our promise.